1
Intellectual Property Policy
- Full ownership of the website or application transfers to the client after the project is completed and delivered.
- Qaf may present the project in its portfolio using images or a short description for marketing purposes unless the client requests otherwise in writing before work begins.
- Transferred intellectual property does not include third-party templates, libraries, or software systems used in the project; those remain subject to their original owners' licenses.
2
Privacy and Security Policy
- We apply technical and organizational controls to protect the data we process, and access is limited to what is required to operate services and manage requests.
- Project source code remains the property of the Qaf team until final delivery and is not shared with external parties unless agreed in advance.
- We use security controls appropriate to the system, such as encryption for certain sensitive data, access restrictions, session validation, and protections against form and request abuse.
- Project data such as code and access credentials may be retained for 90 days after final delivery for technical-support purposes, after which we may delete it unless otherwise requested.
- If a material security incident is discovered, it is reviewed and appropriate containment, remediation, and communication steps are taken according to the nature of the incident and applicable requirements.
- When you submit a project request or consultation, the data is used to review the request, contact you through WhatsApp, schedule where relevant, and follow up. This consent does not automatically subscribe you to marketing messages.
- Some data may pass through service providers used for specific functions, such as Cloudflare for protection and Turnstile, Google for scheduling or related integrations, and WhatsApp for operational communication. In the partner program, an AI provider selected by the administrator—OpenAI, Google Gemini, or Anthropic—may be used when the integration is enabled. Use is limited to the enabled function and its scope.
- The website records basic operational analytics such as visit time, page, source, country when available from the hosting provider, device type, and browser. Raw IP addresses are not stored in the analytics log; an anonymous or hashed technical identifier is used to reduce abuse and measure visits.
Cookies and Marketing Technologies
- We may use Meta Pixel to measure and improve advertising campaigns on Facebook and Instagram, and Google Ads to measure Google advertising campaigns.
- Meta or Google Ads marketing tools are not loaded before your explicit consent through the cookie settings.
- Marketing-tracking consent is optional. Refusing it does not prevent you from using the website or submitting a project request or consultation.
- You can change your decision later through the “Cookie settings” link in the website footer. When consent is withdrawn, we stop loading the rejected tracking tools on future visits and attempt to remove marketing cookies that the website can delete from its domain.
3
Maintenance and Technical Support
- We provide 15 days of free technical support from final delivery, covering software bugs that prevent the website or one of its parts from working correctly.
- Free support does not include new pages or features, design changes, or content changes; these are treated as separately priced additional services.
- Any support request after the 15-day period or outside its scope is priced separately according to the work required.
4
Revision Policy
- The project includes two free revision rounds for text, colors, or images, as long as they remain within the originally agreed design scope and do not require rebuilding the page.
- Any revision beyond the two free rounds, or any major addition or change such as a new page, structural change, or new feature, is priced separately.
- Any revision requested after final project delivery is treated as an additional service and is not included in the free revision rounds.
5
Domain and Hosting Renewal Policy
- A free hosting period is provided with each project according to the agreed package, from one to three months.
- Fifteen days before the free hosting period ends, the client is notified through the available contact method, such as WhatsApp or email, to renew the service.
- If renewal is not completed within seven days of expiry, the website is temporarily suspended without deleting the data.
- Website data is permanently deleted if non-renewal continues for more than 30 days from suspension, without recovery availability.
- Domain renewal follows the domain provider's own process. Qaf is not responsible for loss of a domain caused by the client's failure to renew it directly when it is registered in the client's name.
6
Disclaimer and Warranty Limits
- Qaf is not responsible for failures or downtime caused by third parties outside its direct scope, such as external hosting providers, API services, or internet outages.
- Qaf is not responsible for damage caused by modifications to source code made by the client or another party after final delivery without prior coordination.
- The warranty is limited to software bugs within the scope actually developed by Qaf and does not cover future conflicts caused by updates to external systems or libraries.